Shipping policy
At Annex Candles, every order is handled with the utmost care. From the moment your candle is poured to the moment it arrives at your door, we aim to deliver a refined, seamless, and elevated experience.
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Processing Time
Each order is prepared and packaged with precision.
Please allow 1–2 business days for processing before your order ships.
During seasonal peaks, a small additional handling time may apply as we maintain our quality standards.
You will receive a shipping confirmation as soon as your parcel is on its way.
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Shipping Rates
Complimentary Shipping
We are pleased to offer free standard shipping on all orders $50 and above.
Standard Shipping
For orders below $50, a flat-rate shipping fee of $4.95 applies.
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Estimated Delivery
Our trusted carriers deliver most packages within:
• 3–6 business days within the United States
Please note that delivery timeframes may vary slightly due to carrier volume, weather conditions, or holiday periods.
All orders include tracking information so you can follow your package from our studio to your home.
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Shipping Details & Address Accuracy
To ensure timely and accurate delivery, please verify that your shipping information is complete and correct at checkout.
Annex Candles cannot be held responsible for delays or miss deliveries due to:
• Incorrect or incomplete addresses
• Carrier delays
• Unclaimed packages
If you need to adjust your address, please reach out to us as soon as possible at [info@annexcandles.com].
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Damaged or Missing Orders
If your package arrives damaged or does not arrive as expected, we are here to assist. Please contact us within 48 hours and include:
• Your order number
• Photos of the issue (if applicable)
• A brief description
We will happily review the situation and provide a replacement or solution.
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Our Commitment to You
Your candle should arrive as beautifully as it was created. Our packaging is designed to protect your product while offering a luxurious unboxing experience.