Politique d’expédition

At Annex Candles, every order is handled with the utmost care. From the moment your candle is poured to the moment it arrives at your door, we aim to deliver a refined, seamless, and elevated experience.

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Each order is prepared and packaged with precision.

Please allow 1–2 business days for processing before your order ships.

During seasonal peaks, a small additional handling time may apply as we maintain our quality standards.

You will receive a shipping confirmation as soon as your parcel is on its way.

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We are pleased to offer free standard shipping on all orders $50 and above.

For orders below $50, a flat-rate shipping fee of $4.95 applies.

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Our trusted carriers deliver most packages within:

Please note that delivery timeframes may vary slightly due to carrier volume, weather conditions, or holiday periods.

All orders include tracking information so you can follow your package from our studio to your home.

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To ensure timely and accurate delivery, please verify that your shipping information is complete and correct at checkout.

Annex Candles cannot be held responsible for delays or miss deliveries due to:

If you need to adjust your address, please reach out to us as soon as possible at [info@annexcandles.com].

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If your package arrives damaged or does not arrive as expected, we are here to assist. Please contact us within 48 hours and include:

We will happily review the situation and provide a replacement or solution.

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Your candle should arrive as beautifully as it was created. Our packaging is designed to protect your product while offering a luxurious unboxing experience.